Digital Technologies in Shaping Library Facilities and Enhancing User Gratification at National Open University of Nigeria

Abstract

This study, titled digital technologies in shaping library facilities and enhancing user gratification at National Open University of Nigeria aimed to assess the extent and impact of digital technology integration in NOUN’s library services, identify implementation barriers, and recommend improvements. Using a descriptive survey methodology, data was collected from 389 undergraduate students across various faculties via online questionnaires. The findings reveal that while users are generally satisfied with digital resources and report improved access, there exists a "usability gap" due to navigation difficulties and limited digital literacy. Major barriers include inadequate infrastructure, unstable internet and power supplies, and a shortage of specialized IT personnel, which hinder full digital system adoption. Despite positive perceptions, challenges in usability and systemic infrastructural issues persist. The study concludes that NOUN’s digital transition is successful but requires strategic investment in user-centric platform redesign, digital literacy training, high-speed connectivity, sustainable energy solutions, and skilled technical support. Recommendations emphasize improving interface design, expanding technical support, and establishing feedback mechanisms to foster a resilient, user-friendly digital library environment.