Changing Roles and Competencies of Academic Librarians in Facilitating Access to Electronic Resources: Evidence from the National Open University of Nigeria (NOUN) Library

Abstract

This study examines the redefined roles and competencies of librarians in promoting global academic excellence, using the National Open University of Nigeria (NOUN) as a case study. The research addressed three objectives and corresponding questions through a descriptive survey of 60 professional academic librarians. The study employed merely rating scale. Data were collected using a structured questionnaire based on a three-point rating scale (Highly Competent, Moderately Competent, and Not Competent). The instrument, titled Evolving Roles and Competencies of Academic Librarians for Accessibility of Users, assessed respondents’ competencies across various technological domains. Findings revealed both opportunities and challenges in adapting to technological changes, with notable skill gaps in digital fluency, data analytics, and instructional technology. Librarians showed low involvement in transitioning from manual cataloguing and classification to electronic systems (mean = 1.86) and from manual to virtual reference services (mean = 1.96). Critical deficiencies were also found in database administration, KOHA usage, and digitization practices. These gaps indicate a growing need for digital up skilling and strategic engagement with technology. The study recommends structured digital training, practical skill development in key areas, incentivized certification programs, and mentorship initiatives targeting digital tools, leadership, and collaboration. These interventions are essential for preparing librarians to meet the demands of technology-driven academic environments and support global academic excellence