Diagnostic Techniques Skills Need by System Administrators for Computer Maintenance in Federal Universities in South-South, Nigeria

Abstract

This study sought to investigate the diagnosis technique skills possessed by system administrators for computer maintenance in Federal Universities in South- south, Nigeria. three specifics objectives, three research questions and three research hypothesis were formulated to guide the study. Descriptive research design was adopted for the study. The population of the study comprised 370 respondents made up of 277 maintenance administrators and 93 experts (lecturers) drown from the eight federal University in south-south Nigeria. The sample size of this study was 186 respondents made up of 138 maintenance administrators and 48 experts (lecturers) also drawn from the eight federal Universities in south -south Nigeria, through Taro Yamane formula. Simple random technique was adopted for the study. The instrument captioned “Diagnosis techniques skills possessed for computer maintenance by system administrators Questionnaire” (DTSPFCMSAQ was used for data collection. The instrument was face validated by three (3) experts in the Department of Computer and Robotic Education University of Uyo. Cronbach Alpha was used in determining the reliability coefficient of the instrument where the coefficient of 0.71 was obtained indicating that the instrument was reliable. Mean statistics was used in answering the research questions while the independent t-test was used in testing the null hypotheses at 0.05 level of significance using Statistical Package for Social Science (SPSS) The findings of this study revealed that there is moderate and significant difference in the mean response between system administrators and expert(lecturers) on antivirus scanning skills, malware scanning skills and rootkit detection skills  for computer maintenance in Federal Universities in south -south Nigeria.   It was concluded that diagnostic techniques skills possessed moderate and significant difference for the maintenance of computer in Federal Universities in south -south Nigeria